Returns & Warranty
We want you to love your BRUCĒ bag. If something’s not quite right, we’re here to make it simple.
Change of Mind
Changed your mind? No problem.
We offer returns within 14 days of receiving your order.
To be eligible for a return, your item must be:
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Unused
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In its original condition
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With all original packaging attached
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Free from marks, stains or damage
Return shipping costs are the responsibility of the customer unless the item is faulty.
Once we receive and inspect the item, we’ll notify you of approval and process your refund to your original payment method. Please note, original shipping costs are non-refundable.
Faulty or Damaged Items
We take quality seriously.
If your BRUCĒ bag arrives faulty or develops a manufacturing fault, please contact us within 14 days of receiving your order.
Email us at info@brucebags.com.au with:
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Your order number
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A description of the issue
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Clear photos of the fault
If approved, we’ll offer a replacement or refund and cover return shipping where applicable.
12-Month Warranty
Every BRUCĒ bag comes with a 12-month warranty covering manufacturing faults.
If something isn’t right within 12 months of purchase, reach out. We’ll repair, replace or refund it, no drama.
Please note:
Normal wear and tear, accidental damage, misuse or improper care are not considered manufacturing faults.
How to Start a Return
To begin a return, please email:
Please do not send items back without contacting us first, this helps us make sure everything is processed correctly and quickly.
BRUCĒ is built for real life. Real life gets messy. We’ve just made the returns part a little less so.